Privacy Policy

For Use of the Website and Services Offered by Hotel Vianta

Effective Date: January 2026

Important Notice

At Hotel Vianta, we are committed to respecting and protecting the privacy of our guests, website visitors, and business partners. This Privacy Policy explains how we collect, use, store, and safeguard your personal information when you access our website or use our services.
We encourage you to carefully review this policy before sharing any personal data with us.

By accessing or using our website or services, you agree to the practices described in this Privacy Policy.

1. Definitions

a. Company / We / Us / Our

Refers to Hotel Vianta, operating from JP Center, NS Road, opposite Jaigaon Police Station, Jaigaon, West Bengal – 736182.

b. Website / Site

Refers to www.vianta.in, owned and operated by Hotel Vianta.

c. Services

Includes hotel bookings, accommodation, guest support, promotions, and any related hospitality offerings provided through our website or directly by Hotel Vianta.

d. Personal Data

Any information that identifies or can reasonably identify an individual, either directly or indirectly.

e. Personal Information

Includes your name, email address, phone number, postal address, login credentials, booking details, and similar identifiers.

f. Sensitive Personal Information

May include financial details, health-related data, official identifiers, biometric or genetic data, religious beliefs, or other protected characteristics as defined under applicable Indian law.

g. Precise Location Data

Information that determines the exact geographical location of your device.

h. You / User

Any individual above 18 years of age who accesses or uses our website or services.

2. Overview of This Policy

This Privacy Policy explains:

• What information we collect
• How we use it
• When we share it
• How we protect it
• Your rights regarding your data

Hotel Vianta may revise this policy from time to time. Continued use of our website indicates your acceptance of any updates.

3. Collection of Personal and Sensitive Data

While using our services, we may request certain personal or sensitive information to complete bookings, provide hospitality services, or improve your experience.
Your consent is obtained before collecting such information. If you choose not to provide required details, some services may not be available to you.
You may withdraw consent at any time by emailing us from your registered email ID.

4. How We Use Your Information

The information collected may be used for:

• Processing reservations and guest services
• Communicating booking confirmations and updates
• Sharing tariff details, offers, or promotions
• Improving website functionality and guest experience
• Preventing fraud and ensuring system security
• Legal and regulatory compliance
• Conducting feedback or service surveys

We may contact you via phone, SMS, WhatsApp, or email regarding services or offers relevant to your stay, always in accordance with applicable laws.

5. Sharing of Information

Hotel Vianta does not sell or trade your personal data.
Your information is processed within India and is not transferred outside the country.

We may share data only:

• With trusted service providers on a need-to-know basis
• When required by Indian law or government authorities

In such legal disclosures, Hotel Vianta bears no liability for compliance.

6. Log and Device Information

When you visit our website, we may automatically collect:

• IP address and browser details
• Device type and operating system
• Pages visited and time spent
• ISP and network information
• Device identifiers (where permitted)
• Cookie-related data

This information helps us improve website performance and user experience.
Third-party analytics providers may also collect limited technical data under their own privacy policies.

7. Location Information

With your permission, we may access approximate or precise location data to enhance service delivery. You can manage this through your device settings at any time.

8. Cookies

Our website uses cookies to improve functionality and user experience. Please refer to our separate Cookie Policy for details.

9. Do Not Track

You may enable “Do Not Track” in your browser settings. Our website respects such preferences where technically feasible.

10. Third-Party Service Providers

We may engage external partners for payment processing, IT support, or analytics. These parties are bound by confidentiality and may only use your data to perform assigned services.

11. Data Security Disclaimer

We use reasonable administrative, technical, and physical safeguards to protect your information.

However, no internet-based system is entirely secure. While we strive to protect your data, we cannot guarantee absolute security.

12. External Links

Our website may contain links to third-party sites. Hotel Vianta is not responsible for the privacy practices or content of such external platforms. We advise reviewing their policies independently.

13. Business Transfers

In the event of a merger, acquisition, or business transfer, your personal information may be transferred as part of company assets. You will be notified appropriately and may opt out of services if desired.

14. Children’s Privacy

Our services are not intended for individuals under 18 years of age. We do not knowingly collect data from minors.

15. Policy Updates

This Privacy Policy is effective from January 2026. Hotel Vianta reserves the right to revise it at any time. Updates will be posted on this page, and continued use signifies acceptance.

16. Contact & Grievance Redressal

For questions, concerns, or data-related requests, please contact:

Hotel Vianta

JP Center, NS Road, opposite Jaigaon Police Station
Jaigaon, West Bengal – 736182

📧 admin@vianta.in
📞 7477543111

Grievance Officer

Mr. Saurav Dutta
General Manager
📞 +91 90460 07065